When ROC engages with you, the first step is to assess the network, perform improvements and create network usage policies. It takes all necessary steps to create standardization for ease of use and administration. We want to make the network easy to use for you and easy to manage for us.

We then install a small software agent which constantly performs checks on the Servers, Network, Firewalls and Desktops and alerts the engineers at the ROC Network Operations Center who in turn proactively take appropriate steps to prevent the potential issue from becoming a real problem.

Using ROC's Management Software the engineers at the ROC Network Operations Center perform preventive maintenance tasks such as deploying anti-virus updates, patches, removal of spyware, "cleaning" of machines, tuning of servers, updating firewall rules and much more to keep the client's network running optimally.

When an end user encounters a problem, he or she calls a toll-free number and an engineer at the ROC Network Operations Center responds. The engineer assists the user or when necessary, with permission of the user, the engineer takes remote control of the machine and resolves the problem directly. In our experience we have been able to resolve close of 93% of all user issues remotely.

Should the issue be such that it cannot be resolved remotely (as is the case with failure of hardware), ROC dispatches a technician to your site.

Data collected by the management software is analyzed and converted into meaningful reports which are available online for you to see. ROC reviews the reports with you to identify incorrect usage or potential security problems and to make improvements to the network.