Your perfect IT services blend
As an IT pro, or IT Department, you’re on an island. There seems to be nowhere to turn other than an IT vendor. And perhaps they’re not as helpful as you’d like. For example, the help that the IT Department provides has shifted dramatically from deep technical to volume and varied. You can get technical help from your vendor or a local talent. That’s not the real problem. What has changed is the expectation set management has dropped on you.
There is no source to get help regarding the sheer amount of service requests you take in a day. You’re asked to consistently take on more and more technology and manage it with the same or less resources. Anything that touches the net or the grid is your responsibility. Meanwhile, the IT Department is never gaining momentum towards projects or against day-to-day tickets. You’re either above water or below water but never making progress. It’s a scary dynamic for those in the IT Department. And guess what? Management either doesn’t care or does not understand this new paradigm.
ROC understands what you’re going through. And we’ve developed a way to work with IT Departments that’s completely different than what you’re used to. It’s a bit mind-blowing, and the IT Departments we work with love this new model. It’s about taking back control, getting momentum on your tickets/projects, and regaining your sanity.
ROC’s President, Kevin Durkin, puts it this way: "It's our job to make the IT staff look like superheroes. They need to be perceived by their own internal customers as wearing an 'S' on their chests and capes on their backs. That's our responsibility to them and the company they work for." Give ROC a call, and we'll show you what we mean.
We also do all the other technical things you’ve come to expect from your technical resources.
- Deep Technology Consulting
- Computer Equipment
And if you’re not certain which tools your business may need, ROC can help identify areas to help increase your productivity. Our experienced IT experts spend time getting to know your processes and goals. The result is ROC Blend IT, the optimal mix of services to meet your unique challenges.
Contact ROC now