Our Process

ROC does things differently

The way IT support should be.

You’ve got a business to run! The last thing you need are computer hassles wasting time. Not only does ROC provide day-to-day IT service and support so you can focus on what’s important to you, we guarantee our network consulting.

With an increased reliability on complex technology, today’s businesses must efficiently troubleshoot and resolve technical problems. But that’s not your expertise. ROC leverages your existing technologies, reduces potential risk, and plans for future growth. We're professional, smart, and friendly. Hey, we love what we do, and we bring our energetic personality to IT. In fact, we’re confident that this will be the best network consulting experience you'll ever have.


How does ROC serve customers?

Managing technology operations doesn’t need to be expensive and unpredictable. ROC’s methodology helps improve agility as you build an adaptive business that responds quickly to change and opportunity.

Proactive Technology Management

Consider this the behind-the-scenes, nitty-gritty work that keeps your business running. Our Proactive services run the gamut from complete backup monitoring and patch management to antivirus maintenance and optimization procedures. We monitor the health of your IT infrastructure so you can focus on other, more important things, like running a business.

Network Administration

A big part of successful IT management comes from knowing one’s network on an intimate level. You probably have better things to do than to create detailed network snapshots, hardware/software inventories and dive head-first into your line-of-business applications and specific configurations. When ROC administers your network, we make it a point to be on a first-name basis with the IT nuances that make your business, well, yours.

Technology Consulting

This is where it all comes together. Consider your virtual CIO the quarterback of your account. We’ll look at where you are now, where you want to be, and how we can get you there. As a trusted advisor, we’ll help you implement your IT budget and look at your business’s ‘big picture’ to be sure you’re getting the most out of not only your technology, but our service.

Reactive Support Services

Even when you’ve got the three other points covered, things can still go wrong. Errors happen. Hardware fails. That life-or-death file you desperately need gets inadvertently deleted. ROC understands that, which is why we staff an experienced team of IT and customer service professionals ready to assist you with any day-to-day issues. Our help desk owns your ticket from triage to troubleshooting to resolution, and even offers on-call after hours support, so you can rest assured we’ll solve your problem, big or small.