Our Story

Why ROC’s computer support stands out

IT Services for Tangible Business Results

It was 2004, and the future founders of ROC were perplexed. Why wasn't anyone helping smaller businesses run their IT departments like the larger firms? After all, small and large businesses alike can harness the power of technology to achieve new heights with business goals. Small businesses needed a strong partner to help them strategically implement IT.

The conclusion? ROC could help businesses shift their technology philosophy from computers being a 'necessary evil' to instead 'a vital tool to reach the next level.' Through IT, growth is inevitable and an industry leadership position is possible.

ROC believes that the three fundamental components of any service-based organization are people, process, and technology. The right balance and investment in each ensures that our clients have a reliable, scalable, and experienced technology partner enabling their business.

PEOPLE

PEOPLE

People are ROC’s core and our most valuable resource. Our commitment to the ongoing development of our IT and computer professionals includes team members participating in continuing education, certification exams, and cross-training. ROC’s people are the key to client satisfaction and are truly dedicated to your business’s success.

PROCESS

PROCESS

Processes are the foundation of ROC’s scalable, reliable, and consistent service delivery model. Having worked with hundreds of clients, experienced ROC pros ensure that we’re operating from a set of refined, time-tested processes that deliver results, exceeding what our clients expect. Read more about the ROC process.

TECHNOLOGY

TECHNOLOGY

ROC continually invests in technology platforms that complement our other resources. The ROC Network Operations Center leverages monitoring systems and remote support tools to proactively watch and quickly respond to client infrastructure changes or alerts.

ROC Map

Headquartered in Green Bay, Wisconsin, ROC is a locally owned and operated organization, recognized as one of the top managed service providers of IT support in the country. ROC also has a support facility in the Milwaukee area and soon coming to Chicagoland. Plus, ROC maintains support for numerous companies throughout the U.S.

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