News —

That’s Not Microsoft Calling, It’s A Hacker!

by / Wednesday, 08 November 2017 / Published in News

Has your computer been running slow? Were you just looking for ways to repair it online? Are you concerned about infection or a hardware failure? Don’t believe every phone call you receive. Even if it’s Microsoft calling.

Microsoft won’t call out of the blue. Let’s get one thing out on the table right now, Microsoft will never call you unless you have already logged a trouble ticket and you were promised a call back and even then they may not call. They are not a Zappos kind of company. Tech support with Microsoft is a grueling process that takes time and patience to endure.

The Microsoft scam. There have been many cases reported about Microsoft technical support scams over the past few years. Most users say they were looking for solutions to a technical issue online, some say they were just shopping, and others couldn’t really remember what they were up to when they saw the Microsoft update warning. However, it only took one click on the update notice to infect their computer and prompt a phone call.

The first symptoms. Microsoft doesn’t use standard pop-ups to let users know they should be updating their systems. One sure fire sign you’re looking at a fake is to see if the pop-up is in a browser window. If you see something suspicious, save your current work and restart your computer immediately. Whatever you do, never click on error messages, warnings, or suggested updates unless you recognize the program and feel comfortable completing the work to fix or update your computer.

The phone calls. These new Microsoft tech support scammers are clever. They dive into your computer from a drive-by download or even through an infected pop-up, then they call you. Often they sound like they could really be legitimate Microsoft tech support agents, they even give you their credentials as a certified Microsoft repairman. However, if you talk with them for a while and play dumb you will find they are easily angered and often very direct about payment. Some of the newer scams popping up this year are geared towards selling users the best antivirus protection. Of course, they will offer the same free scam, oh I mean scan, to show you just what is going on inside your computer before they try to drain your pocketbook.

Finally, repairs cost money, right? Yes they do, but Microsoft never calls you to fix your computer if you haven’t asked for help and there is no way to pay Microsoft outside of their financing options or regular currency. Generally, these tech support impostures request payment in iTunes, Amazon or Visa gift cards. However, the new antivirus telemarketing scammers are accepting a variety of payment options so be aware of these pushy salesmen.

Don’t believe everything you read online. These clever scammers are only out to get money and information from you. Their goal is to trick you into willingly buying things for them. They will gladly talk you through connecting them to your computer remotely so they can run scans on your computer, show you the issues, and explain the repair options. The tech or salesman will sound sincere and helpful so be cautious and don’t hesitate to ask for help from a trusted resource like us. Call today: (888) 837-4466!